1. Introduction

Vancouver Festivals ("we," "our," or "us") operates the website keen-balance.com (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you subscribe to our newsletter or contact us
• Communication Data: Any information you provide when you communicate with us through our contact forms or email
• Newsletter Subscriptions: Email address and preferences for receiving updates about Vancouver festivals and events

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns
• Device Information: Browser type, operating system, IP address, and device identifiers
• Location Data: General location information based on your IP address
• Cookies and Tracking: Information collected through cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• To provide and maintain our website and services
• To send you newsletters and updates about Vancouver festivals and cultural events
• To respond to your inquiries and provide customer support
• To improve our website content and user experience

3.2 Communication

• To send you information about festivals, events, and cultural activities in Vancouver
• To notify you about changes to our services or policies
• To provide you with news, special offers, and general information about similar events and services

3.3 Legal Compliance

• To comply with applicable laws and regulations
• To protect our rights and the rights of others
• To investigate and prevent fraudulent or illegal activities

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to keep your information confidential and secure.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and enabling certain website functionality.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track their effectiveness
• Preference Cookies: Remember your settings and preferences

5.3 Cookie Management

You can control cookies through our cookie preference center or through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7.1 Retention Periods

• Newsletter Subscriptions: Until you unsubscribe or request deletion
• Contact Inquiries: Up to 2 years for customer service purposes
• Website Analytics: Up to 26 months for statistical analysis
• Legal Compliance: As required by applicable laws

8. Your Rights

Under applicable privacy laws, you have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used format.

8.2 Correction and Updates

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

8.3 Deletion

You have the right to request that we delete your personal information, subject to certain legal limitations.

8.4 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

8.5 Exercising Your Rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that a child under 13 has provided us with personal information, we will take steps to remove that information from our servers.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner organizations. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification if you have subscribed to our newsletter

Your continued use of our Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will make every effort to respond to your inquiry within 30 days of receipt.

14. Governing Law

This Privacy Policy and any disputes relating to it shall be governed by and construed in accordance with the laws of British Columbia, Canada, without regard to conflict of law principles. Any legal action or proceeding arising under this Privacy Policy will be brought exclusively in the courts of British Columbia.